REFUND POLICY
Please read carefully: due to the digital, custom and developer-hosted nature of our interactive cards, refunds are generally not possible once payment is completed.
1. Custom Digital Service
Every card requires manual developer setup and personalized design work that begins as soon as your order is placed. Because of this, we cannot offer cancellations or refunds once paid, including for a change of mind or deciding you no longer need the card. Payments are non-refundable once completed, with no exceptions guaranteed for any reason, including immediate cancellation. We may occasionally choose to offer a partial refund or credit as a goodwill gesture, entirely at our discretion and without obligation to do so in future cases.
2. Live Edits & Corrections
If there are typos, wrong venue details or changes to ceremony timings, we offer live edit support on a fair-use basis and will correct the info and update your live link, free of charge. This covers genuine corrections; it is not an open-ended revision or redesign service and repeated or extensive change requests may be treated as a new order at our discretion.
3. Accuracy of Information You Provide
You are responsible for checking that the names, dates, venue links and other details you send us are correct before your card goes live. We are not liable and no refund is due, for consequences arising from information you supplied incorrectly or approved without noticing an error.
4. Delivery Delays
The delivery window shown on our website (currently an estimated 24-96 hours) is an estimate, not a guaranteed deadline. If your card is delayed due to high order volume, incomplete or late details from your side or factors outside our control, this on its own is not grounds for a refund or compensation - we will keep you informed if a delay is expected.
5. Technical Double Payments
If you were charged twice for a single order due to a network glitch or gateway error, please reach out to us at email or on WhatsApp with payment receipts. Duplicate payments will be refunded back to your original transaction source within 5-7 business days.
6. Support and Questions
If you experience any loading issues or music problems with your custom card, please connect with us on WhatsApp. Our developer team will assist and correct it to ensure a seamless invite experience for your guests.